Microsoft Teams Analytics

Monitor and analyze MS Teams with  real-time and historical analytics

Microsoft Teams Analytics
challenges

Microsoft Teams is the most used collaboration tool. However, IT managers may suffer from a lack of visibility regarding the platform usage and identifying where the problems happen and why. Now that many companies are switching from traditional monitoring to observability, MS Teams has become a key data source for understanding network behavior.

However,  extracting data from Microsoft Teams and integrating it with analytics tools or platforms requires technical expertise and is complex. Advanced analytics not only requires specialized tools but also skills that not all organizations have readily available. Data scientists or analysts with expertise in data analytics and visualization may be needed.

Teams provides some limited built-in analytics. Organizations usually need to create custom dashboards, which can be time-consuming and resource-intensive. In addition, Teams generate a vast amount of data. Handling and analyzing this can be challenging, especially for organizations with limited resources.

Viewtinet provides an out-of-the-box integration with Microsoft Teams. Viewtisight provides advanced analytics with real-time and historical views.

Microsoft Teams Analytics. High level Dashboard
Microsoft Teams Devices Analytics

Microsoft Teams
API Integration

Thanks to the smart data broker, Viewtilog integrates with the API of Microsoft. It can integrate, store and analyze all the data related to Microsoft Teams usage:

  • Call details
  • Call quality
  • Applications usage
  • Devices
  • Licenses
  • Etc.

On top of this, MS Teams information and reports can be correlated with other data sources. Viewtinet is able to ingest and analyze all the different data sources of your network. 

Analyze MS-Teams calls
with drill-down and dynamic dashboards,

See all the available metrics of Microsoft Teams in Viewtinet. Not only you can benefit from the out-of-the-box dashboards, but also create new customized dashboards with few clicks. In addition, you can enrich the data with your departments and branches.

Have a generic view of MS Teams usage. Analyze the different networks. Compare the different devices.

See the worst calls. Drill down to find the root cause. Track the session failures. Be the first to know anomalies. Configure alarms.

The out-of-the-box dashboards provide useful data about RTT, packet loss, jitter, MOS, etc.

MS Teams
Employee Monitoring

Microsoft Teams provides a rich set of KPIs related to user activity. Viewtinet provides specific dashboards for this purpose. You can enrich data by customizing this dashboard per department or branch. Some of the most common charts are:

  • Users with more attended meetings
  • Users with more organized meetings
  • Users with more received meetings
  • Users with more private chat messages
  • Users with more post messages
  • Users with more reply messages
  • Users with more audio duration
  • Users with more video duration
  • Users with more screen share

In addition, Viewtinet is fully multitenant. You can provide the same dashboard to different departments or customers.

Microsoft Office
Other integrations

Viewtinet is a unified observability solution that can connect with the Microsoft API to get thousands of KPIs. This includes the usage of the different applications within Microsoft 365:

  • Azure Active Directory
  • Exchange
  • Sharepoint
  • Etc.

Many companies use Viewtinet to correlate information gathering different systems to measure productivity.

Viewtinet products logdata

Microsoft Teams analytics
required products and licenses

Viewtinet has a simple licensing model. Typically, Viewtinet proposes a perpetual license with an annual support renewable contract. However, if you prefer a monthly subscription this is also an available option.

As per every project of Viewtinet, the Viewtisight license is required. In addition, Viewtilog is also needed to ingest, transform, and load the Microsoft Teams data. Viewtilog license depends on the number of data sources and the daily ingested volume of data.

Microsoft Teams deployment:
physical, private cloud, & public cloud

Viewtinet works with value-added resellers and MSPs to provide turnkey projects to our customers. In fact, Viewtinet can be deployed in the private cloud, public cloud, and also in dedicated Viewtinet appliances.

Viewtinet appliances are specially designed to manage a vast amount of logs. The storage is configurable to provide the desired retention time. On top of this, high-availability configurations are supported at different levels.

Microsoft Teams Analytics API integration